Frequently Asked Questions

Typically, the first appointment is a full hour with the doctor.  

If you have a less complex issue, only need straightforward structural care, or in some pediatric cases, the first visit may be under an hour.

We suggest planning on planning to be at the office 5-10 minutes before your appointment is scheduled if all of your paperwork is already filled out and at least 20 minutes early if the paperwork is not complete. After your visit, plan on at least 10 to 20 minutes to go over the doctors’ recommendations with Cassandra.

Follow up visits are scheduled for a minimum of 15 minutes each but can be longer depending on the nature of the visit.

At the first visit you will pay for the visit and get pricing for any other recommendations from the doctor. Laboratory testing and supplements are individually priced.  This can vary based on the test and or nutrition requirements.  Laboratory testing or supplements are common for new patients.  The first visit is almost always the most expensive.

All follow up care is based on what you need.  We do not do contracts or high-pressure sales plans.  While it may take multiple visits to reach your goals, everything is individually priced.  You can decide what works for you.  We understand different budgets and are happy to provide prices up front.  We have a flexible and customizable approach.

This is different for each person.  In the start of care, we see most people come more often.  It can take time to reverse chronic issues that have been building for a while.  It is a front-loaded process where the biggest costs and the most work is usually at the start of care.  

Follow up visits are shorter and less expensive.   After your initial goals are achieved, some people choose to have regular maintenance visits.  Some people choose to just call when they need us or when something new comes up. This depends on your preference and needs.

No, we are a direct pay clinic which means that payment is due at the time of service and we do not coordinate with third parties for payment. Some patients have been able to submit bills to their insurance or cost sharing program for reimbursement or use a HSA card.  Every plan is different and it will depend on the rules of the plan that you have so we recommend contacting them directly with questions.

Yes, Dr. Rostenberg often orders labs for his patients but not always.  Labs are not his only assessment tool and are used in combination with other tools to make sure that we are ordering the most informative and relevant testing.  Why is this important? Because labs are valuable but also pricey and take weeks to process.  We don’t push unnecessary testing.  That said, we believe that patients should be able to access information about their health and are glad to work with patients who want to order additional labs.

The most common labs we order are the OAT (Organic Acids Test) which you can read about here (insert link) and the DUTCH hormone test, and blood work.  These are industry gold standards.  We can and do order other tests as indicated- these are the most common.

Yes we do.  We have seen, over 12 years, phenomenal changes through the power of targeted high-quality nutrition.  This is one of the main tools that we use because it works!  Decisions in our clinic are always driven by patient outcomes.

There are so many supplements out there and information can be overwhelming. Working with a doctor like Dr. Rostenberg is a different experience than picking something up at the store.  He creates a custom plan for you and uses the nutritional pharmacy to create changes for his patients.  If you want to see some of the blood markers he has been able to improve using supplements and nutrition- check out his Instagram page!

Retail supplements are available for anyone and you don’t have to be a patient to purchase our doctor exclusive brands.

Our staff is always here to assist you with any questions you may have.  You are welcome to message, text, or call at any time with questions you have about treatment, scheduling, or billing.  We understand that questions will come up and we will be here to help!

  1. Dr. Rostenberg is a seasoned doctor serving the treasure valley for over 12 years.  He teaches and trains other doctors and is a popular speaker and author.  Check out his Book “Your Genius Body” and YouTube page at Beyond MTHFR.  
  2. Better diagnosis means better outcomes. Dr. Rostenberg uses advanced diagnostic techniques and will assess your body in real time. Dr. Rostenberg combines structural care with a functional assessment.  This means that he can uniquely understand symptoms from both a mechanical and metabolic perspective.  Is the pain you feel from an injury, strain, internal inflammation, or environmental cause?  Dr. Rostenberg has a unique ability to pinpoint the source of your symptoms. 
  3. We like to move fast.  Our goal is to help you feel better as soon as possible.  Dr. Rostenberg is a true pro and typically able to create a plan for you in your first visit.  We work hard to keep a nutritional pharmacy stocked on site so that you don’t have to wait for things to come in the mail or turn to questionable sites for overnight shipping.  We have a team here to help you outside of the treatment room to make sure you have what you need to start.
  4. We try hard to make the patient experience smooth and keep care accessible.  Decisions in our clinic are driven entirely by patient outcomes.  Our process is refreshingly straight-forward.  There aren’t any contracts, monthly plans, or gimmicks. We focus on taking good care of patients and we have been doing that for over 12 years in Boise.

Yup.  Applied Kinesiology (AK) is hard to understand- we get that!  Here are a few things to keep in mind

    • AK is only a diagnostic technique- not a treatment.  It only helps to locate the source of the symptoms.  Because it is not a treatment- there is virtually no risk.
    • Dr. Rostenberg uses laboratory tests to confirm the findings of muscle testing when possible.  Using AK allows him to be more selective and targeted on which tests he orders.  This saves patients money and time.
    • AK allows the doctor to interact with your body in real time.  This means you get information about what is going on with your body right now. 
    • The bottom line is that Dr. Rostenberg uses this technique because he has seen it be effective in helping him achieve better outcomes with patients over a 12+ year career working with thousands of patients.  The results are undeniable.  That is why it is a core of his practice even though- yes, it is really hard to explain.

Yes we do!  Dr. Rostenberg and Dr. Shana McQueen, N.D. offer telehealth services for anyone with an internet connection or phone line.  We have worked with patients from 46 states and 13 countries across the world.

Some states and countries have different laws regulating supplements and laboratory testing.  We will always work with you to find all available options.

Limited Spanish translation services are available.

We are not an emergency clinic. We don’t support after hours care and calls.  If you need a provider who has emergency support we may not be the right clinic for you.  

We also do not process third party payments. If this is critical to your budget we may be able to recommend some providers for you.

We do not manage or prescribe pharmaceutical drugs.

We don’t have a great deal of experience with injury claims and workers comp claims.  Many chiropractic clinics specialize in these and may be a better option for claim specific care.